Refund and Returns Policy

Return and Refund Policy

Last Updated: March 9, 2026

Thank you for shopping at TFGarment (www.tfgarment.shop). We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Return Eligibility

Customers may request a return under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving the product.
  • The item must be unused, unwashed, and in its original condition with tags and packaging intact.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, washed, or altered
  • Products without original packaging or tags
  • Items purchased during special promotions or clearance sales (if mentioned)

3. Return Process

To request a return, please follow these steps:

  1. Contact us at ikbal02062001@gmail.com within 7 days of receiving your order.
  2. Provide your order number and a clear description of the issue.
  3. If the product is damaged or incorrect, please include photos of the item.
  4. Our team will review your request and provide instructions for returning the item.

4. Refund Process

Once we receive and inspect the returned item:

  • If the return is approved, your refund will be processed.
  • Refunds may be issued through the original payment method used during purchase.
  • Processing time may take 5–10 business days, depending on your payment provider.

5. Exchange Policy

If you receive a damaged or incorrect product, you may request an exchange instead of a refund, subject to product availability.

6. Shipping Costs

  • Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Shipping charges from the original order are generally non-refundable.

7. Order Cancellation

Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Name: Ikbal Hossain
Store Name: TFGarment
Website: https://tfgarment.shop/refund_returns/
Email: ikbal02062001@gmail.com

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